Shipping & Returns
We offer a couple of different options for shipping depending on where you want the order to be delivered. In general, we ship with Swiss Post, DHL or FedEx. On the cart page, you will find a shipping rate calculator that you can use to calculate the exact shipping fees for your order.
Taxes & Duties
Please note, for orders outside of Switzerland, taxes and duties may be due on reception of your order. This depends on the regulations in your country. These orders will be sold free of Swiss taxes.
Returns & Exchanges
We want your experience with KA/NOA to be memorable, easy and a continued one. Therefore we will be very happy to help you make your selection (in order to choose the style and sizes do not hesitate to email or call us) and of course, we accept also returns or exchanges.
We are a human-size company and we are here to help and satisfy your needs, including when you need to return purchased goods.
We are very proud of our quality and products, but we are not immune to mistakes, therefore if an item appears to be damaged upon delivery, please request a return or exchange within 14 days from the date your order is received.
To request a return or exchange please send an email to email@example.com specifying the reasons for the return (damaged or return) and just post the package to our attention.
We only accept returns or exchanges of damaged items purchased from kanoaitalia.com.
Obviously, Items must be unused, unwashed and in their original condition (including packaging, labels and hanger if any) and we expect you to be fair with us.
Once your return is received and inspected, we will notify you if your return is accepted or declined.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.
Shipping fees are non-refundable except in case of a defect product (obviously we will reimburse the total shipping costs in this case). The original shipping fee will be deducted from your refund.